Many of the truths that we cling to depend on our point of view. -Obi-Wan Kenobi
Recently I received a letter from Reed Hastings, CEO of Netflix, telling my why he raised prices on my service and why he was making changes that would make Netflix less convenient for me to use.
UPDATE: Of course Netflix back pedaled on this whole thing. They had to do this considering the huge backlash from thousands of people and bloggers. But as of this update I still think that Reed doesn’t understand his business that well, and I’d be happy to try out the first competitor that comes along that does what Netflix can do. Certainly the streaming has been full of buffer under-runs of late and all the DVDs on my queue are marked as “Long Wait”. This is not a good user experience. It is just the only thing reasonably close to what people want.
FURTHER UPDATE: While I complain that Reed doesn’t understand his customer or business model I have to admit the guy is thinking straight when it comes to networking and net neutrality. He understands who the bad guys are. See All Things D.